Help & FAQ
A guide to every part of TrademarkPing — trademarks, matches, notification channels, and plans. Can't find what you need? Contact us.
What exactly does TrademarkPing monitor?
Every new trademark application filed with the USPTO is checked against each trademark you're watching, using 4 layers of AI matching:
Text similarity: catches misspellings and near-identical spellings.
Phonetic similarity: catches sound-alikes that are spelled differently, like "Koffee King" vs "CoffeeKing".
Semantic similarity: AI embeddings catch marks that mean the same thing even with completely different wording.
Visual/logo similarity (optional): if you upload a logo, we compare it against filed logos too.
EUIPO (EU) filing coverage is coming soon - today, watching is limited to USPTO (U.S.) filings.
Do I need to register a trademark first, or give you legal access to anything?
No. You don't need an existing registration - just the mark text you want to watch. TrademarkPing never asks for power of attorney, legal representation, or access to any existing filing, and never files anything on your behalf. It's purely observational: we read public filing data and alert you, you decide what to do next.
How often are new filings checked?
New USPTO filings are ingested regularly and matched against every active watched trademark automatically - there's nothing to schedule or configure per trademark.
Can I watch a trademark that isn't registered yet, or one that belongs to someone else?
Yes to both. Watching a mark doesn't require you to own a registration - it's common to watch your own unregistered mark while you build your brand, or to watch a competitor's mark for awareness. Add Nice classification codes to narrow the watch to specific goods/services classes, or leave it open to catch filings across every class.
How will I be notified about a new match?
Every match appears on your trademark's page and in the in-app Alerts center. You can also connect Telegram for instant notifications, and add any number of Slack, Discord, or generic webhook channels - each sends in parallel, so you can have alerts land in Telegram and a shared Slack channel at the same time. Configure channels under Notifications.
What information does an alert include?
The conflicting filing's serial number, applicant name, filing date, source registry, and a per-layer similarity score breakdown - not just a single percentage. From there you review the opposition window and decide whether to act.
Does a match ever close itself automatically?
No - unlike a recurring health check, a trademark filing is a permanent historical event, so a match stays open until you review it. Mark it "Reviewed" once you've looked into it, or "Dismiss" if it's a false positive - either way it stops counting toward your open alerts.
Will I be alerted twice for the same filing?
No - each filing is matched against your watched trademark exactly once, and generates at most one alert. It won't reappear or re-alert on a later run.
How is pricing structured?
Plans are priced per number of watched trademarks: Free (1 trademark, forever), Starter ($9/mo, 5 trademarks), Growth ($24/mo, 25 trademarks), and Agency ($79/mo, 100 trademarks). Every plan runs the same AI matching - annual billing is available on every paid plan for about 17% off. See Pricing for the full comparison.
Can I cancel anytime?
Yes, no contract. Cancelling stops future billing; your plan stays active until the end of the current billing period.
What happens if I downgrade and have more trademarks than the new plan allows?
Nothing is deleted. Your newest trademarks (beyond the new plan's limit) are automatically paused, oldest stay active, and you're notified which ones. Paused trademarks keep their match history - upgrade again or free up a slot by pausing/removing another trademark to reactivate them.
Could a match be wrong (false positive)?
Similarity scoring is probabilistic, not a legal determination - a high score means "worth a human look," not "confirmed infringement." That's why every match goes through your review, not an automatic action: mark a false positive "Dismiss" and move on.
Does TrademarkPing support two-factor authentication?
Yes - enable it under Account using any TOTP authenticator app (Google Authenticator, Authy, etc.). You'll also get one-time recovery codes in case you lose access to your device.
Is my data safe?
We only store what's needed to watch your trademark: the mark text, jurisdiction, any logo you upload, and match/alert history. See our Privacy Policy for details.